RESOURCES — FAQ
Asked often.
Answered straight.
Fifteen questions, five categories, zero sales gloss. If yours isn't here, the discovery call is fifteen minutes.
- GENERAL03 Q
- PRICING03 Q
- TECHNICAL03 Q
- PROCESS03 Q
- SUPPORT03 Q
How much does robot rental cost in Australia? +
One flat monthly fee, starting from a few thousand dollars a month depending on the system. Custom applications are quoted to the task. The rate is flat — it does not change with the hours you run the system.
What's the minimum rental term? +
3 months for the 90-day pilot, or a standard 12-month term for full deployments.
Can I return the robot early? +
Yes. Once the minimum term is served, give us 30 days' notice and we take it back. The pilot exists so you answer the fit question before you commit longer.
Is there a hidden setup fee? +
No hidden fees. We spell out what is included and what is not before the proposal stage.
What is not included in the rental price? +
Freight to site, power supply upgrades, compressed air infrastructure, facility modifications, gripper consumables and internet connectivity. Everything else — robot, programming, training, weekly reviews, parts, breakdown response — is in the rate.
Is robot rental tax-deductible in Australia? +
Talk to your accountant — but yes, rental is generally treated as an operating expense rather than owned plant, so it lands on the P&L instead of the balance sheet.
Do I need engineers to run it? +
No. Your operators use the system. ARR handles programming, support and performance reviews.
What happens if the robot breaks down? +
You call ARR. The support path is part of the managed service, with local escalation rather than a vendor maze.
What's the difference between a cobot and an industrial robot? +
Cobots are useful for lighter-duty tasks and easier collaboration setups. Industrial robots are what you use when throughput and repeatability matter more than marketing language.
How long does deployment take? +
4–6 weeks for a standard pilot, 6–12 weeks for a full deployment — measured from first call to a system running on your line. Most of that window is build and configuration happening off-site; the install on your floor is typically 1–2 days.
What happens after the discovery call? +
We ask for a simple data pack, pressure-test fit, and come back with the indicative range and the right next step.
Can we pilot first? +
Yes. The pilot is there for exactly that reason: prove it on your line before you commit further.
Do you do weekly check-ins? +
Yes. Throughput, downtime and changeovers stay visible so the system does not quietly drift off target.
Do you carry spare parts? +
Standard support includes spare-parts planning and replacement pathways for the managed system.
Is support Australian-based? +
Yes. Local engineers and Australian factory context are a core part of the value proposition.
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